Refund policy
RETURN & REFUND POLICY — THE SPUNKZS LLC
Effective Date: April 2026
At The Spunkzs LLC, every piece is created on demand. This allows us to produce intentionally—not in bulk.
🔁 Returns
We do not accept returns or exchanges for:
- Incorrect size selected
- Change of mind
- Preference-based decisions
We strongly encourage reviewing sizing charts before purchasing.
✅ Damaged, Defective, or Incorrect Items
If your item arrives:
- Damaged
- Defective
- Incorrect
We will make it right.
📩 Contact us within 7 days of delivery with:
- Order number
- Clear photos of the issue
Once approved, we will:
- Replace the item at no cost, or
- Issue a refund to the original payment method
🚫 Non-Returnable Conditions
Because items are made-to-order, we cannot accept returns for:
- Sizing issues
- Buyer’s remorse
- Incorrect shipping information provided at checkout
📦 Shipping Responsibility
Customers are responsible for entering accurate shipping details.
Packages returned due to incorrect addresses may require additional shipping fees.
💳 Refund Processing
Approved refunds are issued to the original payment method.
Please allow 5–10 business days for processing.
🧠 Our Standard
We don’t mass produce.
We create for individuals who move differently and expect quality that reflects it.
📬 Contact